HR Retail 2021

June 14 - 15, 2021

Hyatt Regency Indian Wells, CA

Day One - Monday, April 8: Transforming People Strategy

7:00 am - 8:00 am Breakfast & Registration in the HR Hub

Welcome to HR Retail! Pick up your badge at the registration desk and head on over to the HR Hub for some breakfast to fuel through an inspiring day of learning and networking!

8:00 am - 8:20 am Welcome Remarks & Ice Breaker

Zainab Hayat, Program Director at HR Retail 2019

Zainab Hayat

Program Director
HR Retail 2019

Ernesto Lamaina, Founder & Chief Executive Officer at Adia

Ernesto Lamaina

Founder & Chief Executive Officer
Adia

Uri Barasch, Head of Adia US at Adia

Uri Barasch

Head of Adia US
Adia

8:35 am - 9:05 am Keynote Interactive: Fostering Inclusion through the Third Place for Partners, Customers & the Communities We Serve

On May 29 Starbucks closed more than 8,000 company-owned stores and offices across the United States for a conversation on race, bias and the continued work to build a warm and welcoming company where everyone belongs.  Molly Hill and her team continue their work through a year-long program to provide learning, discussion and a deeper understanding of different cultural perspectives and approaches to ensure we provide a true Third Place for every partner and customer, as well as an innovative open source curriculum with ASU, available to partners and customers, to address a broad spectrum of different forms of bias. Almost a year later, with the release of more public content due in Spring, Molly will share how Starbucks has been working through unconscious bias before opening the forum up to the audience for further discussion. 
Molly Hill, Vice President, Global Talent at Starbucks

Molly Hill

Vice President, Global Talent
Starbucks

9:05 am - 9:30 am Keynote: Transformation Overload: Leading People Strategy through Retail’s Metamorphosis

As Walmart expands its eCommerce business, Sara Patterson and her team have been thinking about incorporating newly acquired businesses into the enterprise and keeping people strategy relevant. She will talk with us about:

  • Establishing talent strategy for the new roles and functions the business needs
  • Strategizing new methodologies with the end user in mind
  • Rethinking what makes your company an attractive place to work
Sara Patterson, Vice President, HR & Head of Talent Management, Digital Consumer Brands at Walmart eCommerce

Sara Patterson

Vice President, HR & Head of Talent Management, Digital Consumer Brands
Walmart eCommerce

  • What are HR teams doing to support the business during transformation?
  • How do you work with business partners on organizational design?
  • How are communicating during times of change?

After 30 minutes of hearing from the panelists, audience members will have the opportunity to discuss a related follow-up question in smaller groups for 10 minutes.
Kim Davis, Vice President, HRBP at Under Armour

Kim Davis

Vice President, HRBP
Under Armour

Kasper Hulthin, COO & Co-founder at Peakon

Kasper Hulthin

COO & Co-founder
Peakon

Jacqueline Meyer, Vice President, HR - Coach North America at Tapestry

Jacqueline Meyer

Vice President, HR - Coach North America
Tapestry

10:10 am - 10:50 am Rise & Shine Break in the HR Hub

Need a quick refreshment after the inspiring content from the morning? We have got covered with snacks and coffee in the HR Hub next door!
At Whole Foods Market, Ray & Jen have been working to make their grocery retail organization an attractive place for tech talent to work. During their session, they will share how they are:

  • Building the case internally for raising the bar and understanding the success profile of who they are recruiting
  • Enhancing their employer brand to attract tech talent
  • Illustrating Whole Foods Market’s commitment to a healthy work-life balance
Jen Davis, Director, Global Recruiting at Whole Foods Market

Jen Davis

Director, Global Recruiting
Whole Foods Market

Ray Malouf, Vice President, Talent Acquisition at Whole Foods Market

Ray Malouf

Vice President, Talent Acquisition
Whole Foods Market

11:10 am - 11:30 am The Real Costs of Candidate Experience: The Virgin Media Story

A poor candidate experience doesn't just damage your brand, it can have a detrimental impact on your bottom line too - especially if your candidates are also customers. This is something that Virgin Media experienced firsthand. In this session, Chris will explain how they leveraged Avature, not only to put a stop to a very expensive problem, but to transform it into a lucrative business opportunity by delivering an exceptional candidate experience!”

Chris Hogan

VP Sales – Retail Solutions
Avature

As customers become more customer service and experience conscientious and talent pools continue to remain competitive, what are organizations doing to:

  • Ensure that organizations are listening to the needs of the workforce?
  • Assessing and developing talent for the changing needs of the business?
  • Defining and changing behavior strategy to make your organization an employer of choice?

After 30 minutes of hearing from the panelists, audience members will have the opportunity to discuss a related follow-up question in smaller groups for 10 minutes
Semone Bamboat, Senior Director, US Talent Acquisition at Michael Kors

Semone Bamboat

Senior Director, US Talent Acquisition
Michael Kors

Lori Pierson, Vice President HCM Transformation at Oracle

Lori Pierson

Vice President HCM Transformation
Oracle

Jocelyn Stratter, Director, Talent at URBN

Jocelyn Stratter

Director, Talent
URBN

Kerry Noone, Director, Recruitment Marketing & Advertising at CVS Health

Kerry Noone

Director, Recruitment Marketing & Advertising
CVS Health

12:10 pm - 12:30 pm What Retailers can Lear About Hiring from Uber, Lime, and Other Gig Companies

With the gig economy has come the proliferation of on-demand industries who are able to grow and hire at an amazing scale. Traditional industries like Retail are now having to compete more than ever for the same talent pool. 

Dan Westmoreland is going to present Fountain’s internal hiring data on these large, on-demand companies. You will learn exactly what companies like Safeway, Lime and UberEats are doing in order to hire so efficiently.

More importantly, however, you will be able to take these findings and apply them to your own hiring practices so you can improve your own time-to-hire from months to weeks and even days.

Dan Westmoreland, VP of Demand Generation at Fountain

Dan Westmoreland

VP of Demand Generation
Fountain

12:30 pm - 1:30 pm Networking Lunch for All Attendees at the Marker 10

Get to know your fellow attendees better during our sit-down lunch.
Attendees pick two discussions for 30 minutes each. 

1. An Internal Gig Network– Providing Your Associates Opportunities and Choice
Melissa Hassett, VP, Client Delivery, ManpowerGroup Solutions

2. Leverage Text Message, Live Chat, and AI in a Changing Labor Market
Stephanie Scharaga, Director, Client Strategy, TextRecruit 

3. Will Recruiting Ever Be Fully Automated or Is This Just Hype?
Danielle Weinblatt, Founder & CEO, ConveyIQ

4. Round 1: Fostering a Frictionless In-Store experience through an Engaged Workforce
Round 2: Applying Employee Engagement Innovations from Digital-Native Pioneers
Steven Huang, Head of Diversity & Inclusion, Culture Amp

5. Remaining Abreast Regulation Changes in Background Screening
Elizabeth McLean, General Counsel, GoodHire

6. A New Take on Benefits to Drive Employee Retention and Hiring
Alaa Pasha, Chief Revenue Officer, Instant Financial

7.Employee Career Development and Retention By Personal Values Fulfillment
Irene Ringer, Full Time Faculty, School of Business and IT, Purdue University Global

8.AI-Driven Recruitment
Cindy Klein, SVP, Sales, ZipRecruiter
Melissa Hassett, VP, Client Delivery at ManpowerGroup Solutions

Melissa Hassett

VP, Client Delivery
ManpowerGroup Solutions

Stephanie Scharaga, Director, Client Strategy at TextRecruit

Stephanie Scharaga

Director, Client Strategy
TextRecruit

Danielle Weinblatt, Co-Founder & CEO at ConveyIQ

Danielle Weinblatt

Co-Founder & CEO
ConveyIQ

Steven Huang, Head of Diversity & Inclusion at Culture Amp

Steven Huang

Head of Diversity & Inclusion
Culture Amp

Elizabeth McLean, General Counsel at GoodHire

Elizabeth McLean

General Counsel
GoodHire

Ilene Ringer, Full Time Faculty, School of Business and IT at Purdue University Global

Ilene Ringer

Full Time Faculty, School of Business and IT
Purdue University Global

Alaa Pasha, Chief Revenue Officer at Instant Financial

Alaa Pasha

Chief Revenue Officer
Instant Financial

Cindy Klein, SVP, Enterprise Sales at ZipRecruiter

Cindy Klein

SVP, Enterprise Sales
ZipRecruiter

Join our panel for open discussion on the challenges faced as HR keeps up with an industry shifting in response to demanding consumer expectations. The panelists will open discussion before you submit questions on the app for the moderator to pose to them – and the rest of the room!
Lora Dikun, Senior Vice President, Chief Administrative Officer & Chief People Officer at Giant Eagle

Lora Dikun

Senior Vice President, Chief Administrative Officer & Chief People Officer
Giant Eagle

Adam Tanner, Co-Founder at Waggl

Adam Tanner

Co-Founder
Waggl

Laura Kato, People & Culture Business Partner Director at Stitch Fix

Laura Kato

People & Culture Business Partner Director
Stitch Fix

3:10 pm - 3:50 pm Sweet & Savory Refreshments in the HR Hub

Need an afternoon pick-me-up? Grab a quick treat from the HR Hub.

4:00 pm - 4:30 pm Case Study Interactive: Refreshing Your Employer Brand for Your Market

  • Understanding how to make your workplace an employer of choice in different markets
  • Using different assessment models for candidate fit
  • Using social recruitment to reach your target demographic
Melissa Enbar, Vice President, People & Culture at Birchbox

Melissa Enbar

Vice President, People & Culture
Birchbox

3:50 pm - 4:20 pm Workshop: Communicating Change and Helping Leaders Grow, Be Confident, and Resourceful

As a result of Macy’s HR team’s recent centralization, Jennifer Sullivan has the task of supporting leaders at distribution centers who aren’t traditionally HR practitioners and no longer have an HR generalist to rely upon. She will share how she is helping her leaders:

• Boost confidence in their management
• Grow their toolbox and resources to deal with people challenges
• Help communicate change

Jennifer Sullivan, Regional HRBP, West, Logistics at Macy's

Jennifer Sullivan

Regional HRBP, West, Logistics
Macy's

4:00 pm - 4:30 pm Boardroom 1: Empowering Your Workforce for Inclusivity

As we think further on Molly's presentation from earlier this morning, share your thoughts and ideas on nurturing an environment of equity and inclusivity. Some questions that we will discuss include:
•How are you holding your leaders accountable for prioritizing conversations around workplace culture and D&I?
•How have are you working with your associates in acknowledging and effectively address unconscious biases?
•How does your organization position itself to be an inclusive place of work?

Molly Hill, Vice President, Global Talent at Starbucks

Molly Hill

Vice President, Global Talent
Starbucks

4:30 pm - 5:00 pm Workshop: Crafting a Scalable Talent Acquisition Process for Seasonal Hiring

The challenge of finding and engaging quality hourly talent during peak seasons is only increasing as competition intensifies and candidates have more options than ever. In this session you’ll gain actionable ideas on how to improve your seasonal hiring strategy by using the right process and technology to increase quality applications and build an experience that creates raving fans in both your candidates and hiring managers. 

Key Takeaways: 

• Learn the key questions you need to be asking to connect your seasonal hiring strategy to critical business challenges
• Find new ways to understand your employee and candidate base to more effectively market your open positions 
• Hear how to tailor your process and technology to meet candidate expectations
• Build hiring manager advocates by providing the right balance of data and insight during the hiring process

Adam Godson, Vice President, Technology Solutions at Cielo

Adam Godson

Vice President, Technology Solutions
Cielo

Ryan Festerling, Former Executive Vice President of Human Resources at Kohl's

Ryan Festerling

Former Executive Vice President of Human Resources
Kohl's

4:30 pm - 5:00 pm Workshop: Will the Real High Potentials Please Stand Up?

In a tight labor market, it is critical to place bets on the right talent and cultivate employees for customer service and sales roles.  Do you know who your real High Potentials are? Most organizations do not. You could be investing your scarce development resources on the wrong talent.

  • Reveal common mistakes in HiPo programs and processes
  • Share a framework for thinking about High Potential talent 
  • Challenge your thinking and change your paradigm about who your high potentials are
  • Offer sound, scientific advice about how to get the most out of your High Potential identification processes
Brandy Agnew, Executive Strategist at Hogan Assessments

Brandy Agnew

Executive Strategist
Hogan Assessments

4:30 pm - 5:00 pm Boardroom 2: People Transformation in High Turnover Times


Retailer Roundtables by Organization Size

5:00 pm - 5:30 pm Large Employers For retailers with >100,000 employees

For retailers with >100,000 employees
Take this opportunity to connect with peers from similarly sized organizations to discuss how some of the content you heard today applies to your workforce size!

5:00 pm - 5:30 pm Mid-Size Employers For retailers with 10,000–100,000 employees

For retailers with 10,000–100,000 employees
Take this opportunity to connect with peers from similarly sized organizations to discuss how some of the content you heard today applies to your workforce size!

5:00 pm - 5:30 pm Small Employers For retailers with <10,000 employees

For retailers with <10,000 employees
Take this opportunity to connect with peers from similarly sized organizations to discuss how some of the content you heard today applies to your workforce size!

5:30 pm - 6:30 pm Texas Backyard BBQ in the HR Hub

After a full day of content, have some fun with your new friends with some games, beer, and yummy apps!