Jordan Ekers, Co-Founder & Chief Customer Officer at Nudge Rewards
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Jordan Ekers

Co-Founder & Chief Customer Officer
Nudge Rewards

Check out the incredible speaker line-up to see who will be joining Jordan.

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Day Two: Empowering the Workforce for the Best Customer Experience

Tuesday, April 21st, 2020

12:05 PM Keynote: Empowering Your Frontline to Create Great Customer Experiences

With 9 out of 10 customers ranking their interaction with a frontline employee as a key driver of their satisfaction, retailers need to empower their frontline associates to deliver great customer experiences. Jordan Ekkers will talk to us about how investing in employee experience improves frontline performance, communication, and engagement.