Janis Avila

Customer Experience Strategist Janis Avila

Janis Avila is a dynamic leader with an illustrious career spanning industries from Entertainment to Financial Services and Technology. She held leadership roles at Meta, J.P. Morgan Chase, and Union Bank, and is renowned for her trailblazing work in fostering innovative and inclusive work cultures. As a business leader with complementary expertise in service design and design thinking, Janis propels customer and employee-centric strategies to new frontiers.

Making the career shift from HR Business Partner Director to leading Customer Experience for Union Bank's Home Mortgage business, Janis showcases exceptional versatility, excelling in diverse domains. Recognized as a top performer and thought leader, she leads EX and CX C-Suite roundtable sessions for organizations like Starbucks and Canva.

In 2022, Janis shared insights on "The Great Resignation" and "HR Innovation" in a public broadcast with Insider Media Inc. She is also a regular presenter at Worldwide Business Research's NextGen Customer Experience conferences. Dedicated to continuous learning, Janis participated in executive programs, including Stanford d.school's "Customer-Focused Innovation" and UCLA Anderson School’s “Advanced Human Resources”.

Janis finds balance as an avid sailor, dedicating time as a crew member for an America’s Cup class sailboat in San Diego. Janis also supports charitable causes like Feed America/San Diego and Girls Inc.

Janis Avila's inspiring journey, along with her commitment to making a positive impact, firmly establishes her as a true trailblazer in customer and employee experience. You can reach Janis on LinkedIn.