Jackie Dacanay

Northern California Regional Director of Service Culture & Engagement Fairmont Hotel San Francisco

Day 2: Rebuilding the Next Generation Retail Workforce

• Navigating cultural transformation and reshaping a traditional luxury brand for a multigenerational workforce

• Adapting policies and practices in an environment historically designed for a single generation

• Implementing a new framework focusing on team dynamics, evolving guest profiles, and the shift from managing to coaching

Check out the incredible speaker line-up to see who will be joining Jackie.