HR Retail 2021

June 14 - 15, 2021

Hyatt Regency Indian Wells, CA

Courtney Capeling, VP, HR at Best Buy
Best Buy Logo

Courtney Capeling


VP, HR
Best Buy

Check out the incredible speaker line-up to see who will be joining Courtney.

Download The Latest Agenda

Day One: Innovating People Strategy for the New Retailer

Monday, April 20th, 2020


8:30 AM Keynote: Keeping the Human First in a Digitizing World: Multidimensional Employee Experience for a High Performance Workplace

According to the Harvard Business Review, employee experience was a top three priority for companies in 2019. As retailers are always looking to upgrade customer experience, people leaders have become increasingly conscious of the need to make similar changes in employee experience as well. At Best Buy, Courtney Capeling leads the HR Team for U.S. Retail, inclusive of Retail Sales, Operations and HR Operations. She and her team are focused on the significant transformation the business of retail is undergoing and the culture leaders create at Best Buy. With the retailer prioritizing an upgraded employee experience, Courtney will talk through:
• Nurturing a culture of empowerment, collaboration and encouragement 
• Providing robust compensation and benefits as a competitive differentiator 
• Updating employee communications and tools to be more UX and mobile friendly


4:55 PM Large Employers:

For retailers with >100,000 employees