HR Retail 2020

September 16 - 18, 2020

Hyatt Regency Indian Wells, CA

Day Two: Empowering the Workforce for the Best Customer Experience


7:00 am - 8:00 am Breakfast & Registration in the HR Hub

Come on down to kick of another action packed day with a hearty breakfast in the HR Hub!

8:00 am - 8:05 am Welcome Remarks

Zainab Hayat, Program Director at HR Retail 2020

Zainab Hayat

Program Director
HR Retail 2020

8:05 am - 8:20 am Chairperson’s Opening Remarks


Jim Buchanan, CEO at Cadient Talent

Jim Buchanan

CEO
Cadient Talent

8:20 am - 8:45 am Fire-Side Chat: Staying Committed to the Third Place with Mental Wellness

Starbucks continues to lead the way in partner (employee) benefits with its latest focus on mental wellness. Holly May and Molly Hill have been working on understanding their partners’ needs with their continued commitment to the Third Place – the initiative Molly shared with the HR Retail audience last year – and what it looks like when it comes to their partners’ and customers’ mental wellness. 
Molly Hill, VP, Global Talent at Starbucks

Molly Hill

VP, Global Talent
Starbucks

Holly May, SVP, Global Total Rewards at Starbucks

Holly May

SVP, Global Total Rewards
Starbucks

8:45 am - 9:05 am Case Study: Nurturing a Learning Culture in Your Organization to Elevate Performance

HR Retail favorite Rob Ollander-Krane returns to the stage to talk more performance management and how it can help build a learning culture. Rob has spoken with our audience about moving away from the "management" in performance management to a greater emphasis on the "performance" part of the process. Rob and his team realized there was a gap between how businesses work and what scientific research tell us. Rob will speak on the building blocks of effective performance management and learning:
• Embedding the concept of a growth mindset
• Changing performance expectations
• Changing feedback model to match what employees have learned

Rob Ollander-Krane, Head of Talent Planning & Performance at Gap Inc.

Rob Ollander-Krane

Head of Talent Planning & Performance
Gap Inc.

9:05 am - 9:30 am Panel Interactive: Innovating the Learning Experience for a New Workforce

With retailers updating customer experience, elevating a growing millennial workforce through the ranks, and focusing on professional development for the new worker, there is a ton that needs to be done to innovate learning and development. This panel will discuss:
• Providing the tools for new leaders to lead the best they can
• Providing opportunities for professional growth to develop highly engaged talent
• Customizing learning & development methods for different demographics within the organization
• Embracing blended learning  tools for multidimensional, modern training

Megan Joecks, Director, Talent Development at Kohl’s

Megan Joecks

Director, Talent Development
Kohl’s

Julie Kang, Executive Director, HR at Dine Brands Global

Julie Kang

Executive Director, HR
Dine Brands Global

9:30 am - 9:40 am Audience Interactive!

After hearing the panelists share their thoughts, take this time to discuss key takeaways and next steps at your tables. The moderator will then pick on a few tables to report out to the larger group!

9:40 am - 10:20 am Donut Worry Morning Networking Break

Pop over next door for a donut sugar rush for the remainder of a jam-packed day!
• Customizing HR services and products for the needs of each business unit
• Ensuring coherence of company culture and language across the organization
• Coaching leaders to serve their workforces best but also align with overall business goals

Shelley Costantino

VP, Field HR
BJ’s Wholesale Club

Kecia Bailey, Director, HR, Western Region at Williams-Sonoma

Kecia Bailey

Director, HR, Western Region
Williams-Sonoma

Megan Berry Barlow, Director, HR at Nebraska Furniture Mart

Megan Berry Barlow

Director, HR
Nebraska Furniture Mart

Dave Brewer, Director, Store Operations, HR at Family Dollar

Dave Brewer

Director, Store Operations, HR
Family Dollar

10:45 am - 10:55 am Audience Interactive!

After hearing the panelists share their thoughts, take this time to discuss key takeaways and next steps at your tables. The moderator will then pick on a few tables to report out to the larger group!

10:55 am - 11:15 am Keynote: Candidates are Consumers: How to Optimize Your Recruiting Efforts and Investment to Attract Your Ideal Candidates

In a low-unemployment environment, to attract and hire the best talent, you need much more than an informative job posting. More than ever, candidates are empowered with information and they’re evaluating your company based on their experience and others’ experiences with your brand. In this session, Cindy Songne, VP at Talroo, will discuss the new methods candidates are using to look for work, what they expect, and how you can differentiate yourself from your competition, sharing data tailored to the retail industry.
• Better understand how the recruitment process has dramatically changed for both candidates and employers
• The importance of closely linking employer brand and consumer brand to attract and secure the best talent
• Why the recruitment process serves as a direct representation of how your company values its employees
• How small changes can make a big impact on creating a world class experience

Cindy Songne, VP, Talent Attraction Solutions at Talroo

Cindy Songne

VP, Talent Attraction Solutions
Talroo

11:15 am - 11:35 am Case Study: Getting Team Members to Own Transformation & Change

Change is everywhere. We’re all talking about it, reading about it, feeling the effects of it and, most likely, getting asked what we are going to do about it. So, we turn to “Change Management.” We staff up teams, build methodologies, attach resources to our biggest programs…but, we don’t actually teach our companies HOW to change. Some projects go well, some don’t, and we never seem to be innovative or fast enough to keep up with the market. 

Coming from Walgreens, a Fortune 100 company aiming to be a drugstore empire, and now at Parallel a company grown more than four times in size in the span of 18 months, Brian Kedzior knows a ton about building change capabilities. Brian will talk about building change as an organizational capability that everyone is responsible for, reframing the definition of “change management” and trying to unlock the speed and creativity we’re all searching for. In this session, we’ll explore:
• What defines true, sustainable change capability
• Conditions that need to be in place to successfully build it
• Real-life examples of how to put those conditions in place

Brian Kedzior, VP, Talent Management at Parallel

Brian Kedzior

VP, Talent Management
Parallel

11:35 am - 11:55 am Workshop: Quantifying High Performing District Manager Traits to Raise Performance Overall

At Dick’s Sporting Goods, JP Elliott and his team are working towards reducing performance variance across district managers with a data driven approach. JP will walk through how his team is:
• Identifying metrics that are integral to DM success
• Illustrating traits that are indicative of a high performing DM
• Understanding differences in high performing DM behaviors to close the gap in performance overall

JP Elliott, VP, Talent Management, Acquisition, Inclusion & Diversity at JCPenney

JP Elliott

VP, Talent Management, Acquisition, Inclusion & Diversity
JCPenney

JP Elliott, VP, Talent Management, Acquisition, Inclusion & Diversity at JCPenney

JP Elliott

VP, Talent Management, Acquisition, Inclusion & Diversity
JCPenney

Rob Ollander-Krane, Head of Talent Planning & Performance at Gap Inc.

Rob Ollander-Krane

Head of Talent Planning & Performance
Gap Inc.

12:05 pm - 12:25 pm Keynote: Empowering Your Frontline to Create Great Customer Experiences

With 9 out of 10 customers ranking their interaction with a frontline employee as a key driver of their satisfaction, retailers need to empower their frontline associates to deliver great customer experiences. Jordan Ekkers will talk to us about how investing in employee experience improves frontline performance, communication, and engagement.
Jordan Ekers, Co-Founder & Chief Customer Officer at Nudge Rewards

Jordan Ekers

Co-Founder & Chief Customer Officer
Nudge Rewards

12:25 pm - 1:25 pm Networking Lunch for All Attendees

Get to know your fellow attendees better during our sit-down lunch.

Track A: Workforce & Succession Planning

1:25 pm - 1:50 pm Workshop: Ready for the Future: Assessing Skill Gaps & Building Pipeline for Leadership Roles
Work through mapping a data driven, assessment based succession plan - and make sure you can use it!
 This workshop will address:
• Using data to identify & plan for leadership gaps
• Identifying criteria to assess potential candidates and measure readiness
• Market succession plan adoption for executive buy-in

Track A: Workforce & Succession Planning

1:50 pm - 2:20 pm Career Pathing for Greater Retention
Organizations across industries are learning that today’s employee values personal and professional development in addition to monetary compensation.
• Set up Individual Development Plans and career pathways 
• Emphasize soft skills training and not just technical training
• Increasing retention through employee development and feedback programs
If you would like to lead this session, reach out to sponsorship manager Mary Ellen Tornatore at MaryEllen.Tornatore@wbresearch.com or 646-200-7511.

Track B: Performance Management & Engagement

1:25 pm - 1:50 pm Workshop: Building Blocks for Quarterly Connections
At Nordstrom, Brandy Lindsey has been implementing the organization’s new move away from annual performance reviews to quarterly connections. She will walk through how she and her team have been guiding leaders to make quarterly check-ins meaningful such as:
• Weekly drips of communication to leaders
• Providing leaders with the tools to tie feedback back to employee priorities
• Ensuring employees are communicating their goals and feel like meaningful contributors to their teams

Brandy Lindsey, Director, HR, Supply Chain Network at Nordstrom

Brandy Lindsey

Director, HR, Supply Chain Network
Nordstrom

Track B: Performance Management & Engagement

1:50 pm - 2:20 pm Case Study: The Power of Employee Connectivity to Build a Highly Profitable Workplace
Join industry experts as they dive into connecting employees through different mediums to create not only a highly engaged workforce, but a highly profitable workplace. This real world case study will explore communication, employee engagement, operations, and how they all attribute to a profitable workplace.

Natasha Biswas, Director, Talent at Hudson

Natasha Biswas

Director, Talent
Hudson

Bobbi Frioli, Country Leader at Beekeeper

Bobbi Frioli

Country Leader
Beekeeper

Track C: Data & Analytics

1:25 pm - 1:50 pm Workshop: Proactive Talent Acquisition in Tough Labor Markets: Understand Your Data to Win Talent
Use predictive analytics to:
• Understand where you are investing your budget and where you need to spend
• Pinpointing your competition in each market
• Benchmark your loyal, best performing employees to hire future employees
• Advertise for a healthy pipeline to attract the right talent in current workforce demographics

Semone Bamboat, Senior Director, US Talent Acquisition at Michael Kors

Semone Bamboat

Senior Director, US Talent Acquisition
Michael Kors

Track C: Data & Analytics

1:50 pm - 2:20 pm Workshop: Know Your Engagement Data and Use it to Drive Performance
• Changed the way they collect data
• Map mood and store performance on a live system
• Use the data practically to inform  retention and performance management strategies
If you would like to lead this session, reach out to sponsorship manager Mary Ellen Tornatore at MaryEllen.Tornatore@wbresearch.com or 646-200-7511.

Take some time to benchmark and dive deep on of the below topics with 10-15 of your peers – and walk away with new resources and actionable takeaways!
1. Transparency in Employee Communications at Rapidly Growing Start-Ups
Kathryn Pace, Senior Director, HR, Kendra Scott
2. Building Compelling Compensation Plans
3. How to Achieve Results by Improving Performance Discussions
Bob Farmer, Director, HR, Eastern Region, Meijer 
4. Sustaining Engagement in High Performing Culture
Matthew Prail, Director, Organizational Effectiveness, formerly at Bed Bath & Beyond
5. Optimizing Company Story to Support Talent Attraction, Retention, & Development
Matt Wozar, Senior Director, Talent Development, Five Below
Jim Gorenc, VP, Talent Management, Five Below

Kathryn Pace, Senior Director, HR at Kendra Scott

Kathryn Pace

Senior Director, HR
Kendra Scott

Bob Farmer, Director, HR - Eastern Region at Meijer

Bob Farmer

Director, HR - Eastern Region
Meijer

Matt Wozar, Director, Talent Development at Five Below

Matt Wozar

Director, Talent Development
Five Below

Jim Gorenc, Vice President, Talent Management at Five Below

Jim Gorenc

Vice President, Talent Management
Five Below

Retailers only: Need help implementing something within one of the four buckets below? Sign up for a 15 minute 1:1 meeting with a seasoned pro! 
1. Bulletproof Succession Planning
Rob Ollander-Krane, Director, Talent Planning & Performance, Gap, Inc. 
2. Impactful Change Capabilities
Brian Kedzior, Senior Director, Organizational Development & Change Management, Walgreen’s
3. Effective HR Business Partners
Jennifer Hinkle, SVP, HR, Bath & Body Works

Rob Ollander-Krane, Head of Talent Planning & Performance at Gap Inc.

Rob Ollander-Krane

Head of Talent Planning & Performance
Gap Inc.

Brian Kedzior, VP, Talent Management at Parallel

Brian Kedzior

VP, Talent Management
Parallel

Jennifer Hinkle, SVP, HR at Bath & Body Works

Jennifer Hinkle

SVP, HR
Bath & Body Works

3:15 pm - 3:50 pm Sweet Treat Break & Store Tour Group Meet Ups in the HR Hub

Grab a quick pick-me-up before heading out for your selected store tours!

Space is limited. Sign up when registering for the event.

Retailer Store Tours

3:50 pm - 6:00 pm YETI

At YETI Flagship, you can check out YETI products in their element, and shop exclusive instore customization options or stop by to grab a cold beer snack at the Barrr – with a 30% discount!
Katie Sanchez, Flagship Store Manager at YETI

Katie Sanchez

Flagship Store Manager
YETI

Laura Hammond, Regional Director, Retail Talent, USA at Aritzia

Laura Hammond

Regional Director, Retail Talent, USA
Aritzia

3:50 pm - 6:00 pm Total Wine & More

Vanessa Bernarding, VP, HR at Total Wine & More

Vanessa Bernarding

VP, HR
Total Wine & More

Christian Martinez, Vice President, Training & Development at The Journeys Group

Christian Martinez

Vice President, Training & Development
The Journeys Group

6:00 pm - 7:00 pm Picnic & Cocktails with a View at Terrace 59 Hosted by Cadient Talent

Wind down after a jam packed afternoon with your new friends at our rooftop picnic.