HR Retail 2019

April 08 - 10, 2019

Hyatt Regency Austin

1.888.482.6012

Day Two - Tuesday, April 9: Empowering Your Workforce

7:00 am - 8:00 am Breakfast & Registration in the HR Hub

Come on down to kick of another action packed day with a hearty breakfast in the HR Hub!

8:00 am - 8:05 am Welcome Remarks

8:05 am - 8:20 am Chairperson’s Opening Remarks

While retailers are conscious of playing catch up in prioritising company culture in their people strategy, its nearly impossible to do without ensuring your company’s objectives and the culture you espouse are in sync. People leaders are thinking of how to:

  • Use company language across leadership, through the ranks in communications
  • Show that management is listening with meaningful communication with employees
  • Acknowledge and rework where strategy and culture are in conflict
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Sherry Yaskin

Vice President, HR - US Stores & Operations
The Home Depot

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Jessica Steinberg

Senior Director, Human Resources - Marketing & Online
The Home Depot

8:45 am - 9:10 am Keynote: What’s Your Listening Strategy? Keeping the Human Connection in HR in a Digital Age

Brynn Diaz - Manager, Talent Resource, North America, LUSH Fresh Handmade Cosmetics
Throughout the conference you will continue to hear more around innovative ways to push HR forward with cool new technologies. But when you go high tech, how do you keep the human in human resources and ensure you are in touch with your workforce? At LUSH, Brynn Diaz is exploring:
•Constructing a listening strategy to truly stay in touch with what your employees are thinking
•What really works for monitoring staff engagement?
•Recognizing your employees contributions in meaningful ways
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Brynn Diaz

Manager, Talent Resource, North America
LUSH Fresh Handmade Cosmetics

9:10 am - 9:40 am Fire-Side Chat: How Large Retailers are Winning the Training Game

Curtis Campbell - Senior Director, Marketing, Hughes
  • Understand how employee training and communication will help build engagement, culture, and loyalty
  • See how a well-trained store associate is more confident and helps create a better customer experience
  • Understand the value proposition for employee training and communication in a large, distributed environment

Curtis Campbell

Senior Director, Marketing
Hughes

  • Understanding your organization’s best selling points in attracting and retaining talent
  • Leveraging effective feedback and survey tools to hear what your employees value
  • Incorporating people analytics to understand your current workforce and future candidates

After 30 minutes of hearing from the panelists, audience members will have the opportunity to discuss a related follow-up question in smaller groups for 10 minutes.
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Karyn Alvarez

Recruiting Director
The Container Store

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Chip Borsi

Manager, Retail Insights
Indeed

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Kim Delaney

Vice President, Field Recruiting
Sephora

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Maureen Harper

Head of International HR & Training
Taco Bell

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Jevan Soo

Vice President, Talent
Stich Fix

10:20 am - 11:00 am Rise & Shine Break in the HR Hub

Pop over next door for a caffeine jolt for the remainder of a jam-packed day!
The pressure is high for capable leadership in a constantly changing industry. Join your colleagues to discuss how organizations are:

  • Recruiting the right candidates to grow and lead your organization
  • Providing opportunities for professional growth to develop highly engaged talent
  • Changing learning & development methods for different demographics

After 30 minutes of hearing from the panelists, audience members will have the opportunity to discuss a related follow-up question in smaller groups for 10 minutes.
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Matt Hirst

Senior Director, OD, Talent Management and Learning
GameStop

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Myke Mansberger

VP, People
Bombas

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Christian Martinez

Vice President, Training & Development
Journey's

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Kazem Moghtader

Vice President, North American HR Operations
Signet Jewelers

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Zuleika Sgro

Vice President, People
Saje Natural Wellness

11:40 am - 12:00 pm Keynote: Building Your Employer Brand: Unlocking Best Practices in Retail

Chip Borsi - Manager, Retail Insights, Indeed
The tight labor market, coupled with evolving work and job seeking habits, has intensified the battle for top retail talent. The hiring experts at Indeed analyze the current retail landscape and outline tips and best practices in building a prominent and trustworthy employer brand.
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Chip Borsi

Manager, Retail Insights
Indeed

Expansion and growth brings with it a multitude of new labor law and compliance issues. With the ever-changing employment law landscape varying by state and city how do you ensure your stores across the state or country are remaining compliant? The panelists will open discussion before you submit questions on the app for the moderator to pose to them – and the rest of the room!
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Carla David

Vice President, Retail & HR Administration
PVH

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Stephanie Miller

Director, Employee Relations, U.S.
Lowe's

Brian Rose

Director, State Affairs & Advocacy
RILA

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Kevin Vilke

Senior Director, Field HR, EEO Officer
Barnes & Noble

12:40 pm - 1:40 pm Networking Lunch for All Attendees at the Marker 10

Get to know your fellow attendees better during our sit-down lunch.
Track A: Workforce & Succession Planning

1:40 pm - 1:50 pm Track Chairperson’s Opening Remarks

Track B: Employee Engagement & Communication

1:40 pm - 1:50 pm Track Chairperson’s Opening Remarks

Track C: Compensation & Benefits

1:40 pm - 1:50 pm Track Chairperson’s Opening Remarks

HR Innovator Network
10 max. participants. By sign-ups.

1:40 pm - 1:50 pm Track Chairperson's Opening Remarks

1:50 pm - 2:20 pm Workshop: Revamping Succession Planning as a Talent Exchange

Rob Ollander-Krane - Director, Talent Planning & Performance, Gap Inc.
At Gap Inc., Rob Ollander-Krane got rid of the 9 box to make succession planning less threatening, more focused on development and more effective. Rob will walk you through:
•Why Gap eliminated the 9 box and what they replaced it with
•How this change took the pain out of succession planning
•How it is working and holding managers accountable for talent metrics
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Rob Ollander-Krane

Director, Talent Planning & Performance
Gap Inc.

1:50 pm - 2:20 pm Workshop: Communicating Change and Helping Leaders Grow, Be Confident, and Resourceful

Jennifer Sullivan - Regional HRBP, West, Logistics, Macy's
As a result of Macy’s HR team’s recent centralization, Jennifer Sullivan has the task of supporting leaders at distribution centers who aren’t traditionally HR practitioners and no longer have an HR generalist to rely upon. She will share how she is helping her leaders:

  • Boost confidence in their management
  • Grow their toolbox and resources to deal with people challenges
  • Help communicate change
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Jennifer Sullivan

Regional HRBP, West, Logistics
Macy's

1:50 pm - 2:20 pm Building Sustainable & Compelling Employee Engagement & Rewards

HR veterans know that competitive compensation is only the beginning of ensuring your talent doesn’t get restless. As the labor marketplace gets more competitive, how can you:
•Take advantage of employee demographics data to know what is pertinent to your populace?
•Rethink employee engagement as opportunities for mentorship and development?
•Value both physical and mental well-being?

8:00 am - 8:30 am Boardroom 3: Sustaining Engagement of High Performing Employees

•Nurturing your best talent to rise within the organization
•Encouraging managers to push and develop high performing employees
•Finding new ways to further engage your best employees

2:20 pm - 2:50 pm Ready for the Future: Assessing Skill Gaps & Building Pipeline for Leadership Roles

Work through mapping a data driven, assessment based succession plan - and make sure you can use it!
This workshop will address:

  • Using data to identify & plan for leadership gaps
  • Identifying criteria to assess potential candidates and measure readiness
  • Market succession plan adoption for executive buy-in

2:20 pm - 2:50 pm Driving Employee Feedback Participation From the Bottom Up

  • Being purposeful about communicating change
  • Showing that executives cares about employee feedback 
  • Adopting different modes of delivery based on employee type and location
  • Showcasing results from the surveys

2:20 pm - 2:50 pm Workshop: Evaluating Your Family Benefits

  • Benchmark your current family benefits offerings against your peers
  • Learn the most important criteria in creating a modern, comprehensive family benefits strategy
  • Identify trends in women's healthcare, fertility, maternity and return to work that most impact your business

2:20 pm - 2:50 pm Boardroom: Gamify Your Onboarding

Eric Ueno will share how his team implemented the Hot Topic Journey for new hires – complete with a caping ceremony! – before opening it up for discussion to the rest of the group.

Retailer Roundtables by Organization Size

2:50 pm - 3:30 pm Large Employers For retailers with >100,000 employees

For retailers with >100,000 employees
Take this opportunity to connect with peers from similarly sized organizations to discuss how some of the content you heard today applies to your workforce size!

2:50 pm - 3:30 pm Mid-Size Employers For retailers with 10,000–100,000 employees

For retailers with 10,000–100,000 employees
Take this opportunity to connect with peers from similarly sized organizations to discuss how some of the content you heard today applies to your workforce size!

2:50 pm - 3:30 pm Small Employers For retailers with <10,000 employees

For retailers with <10,000 employees
Take this opportunity to connect with peers from similarly sized organizations to discuss how some of the content you heard today applies to your workforce size!

3:30 pm - 4:00 pm Chill Out Break & Store Tour Group Meet Ups in the HR Hub

Grab a refreshing drink before heading out into the city for your selected store tours!

Retailer Site Tours
Space is limited. Sign up when registering for the event.

At YETI Flagship, you can check out YETI products in their element, and shop exclusive instore customization options or stop by to grab a cold beer snack at the Barrr.
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Ivy Ford

Director, Employee Experience
YETI

TOMS Austin location on South Congress is a community space and cafe for people who are inspired by what TOMS is doing. Katie will share more about the TOMS cafe experience for employees and customers.
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Katie Sanchez

Store Manager
TOMS Austin

Lush North American has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. Join the LUSH team for a tour of their location on 6th street and learn more about how their employees provide such an inviting store experience!
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Brynn Diaz

Manager, Talent Resource, North America
LUSH Fresh Handmade Cosmetics

5:15 pm - 6:30 pm Party Like It's Prohibition: Speakeasy Cocktails at Eleanor's

Go back in time with speakeasy cocktails and roaring twenties jazz! Set in a building dating back to the Jazz Age, the Eleanor is located in the heart of downtown Austin's historic Warehouse district.