HR Retail 2018

April 10-April 12, 2018

Rancho Bernardo Inn, San Diego, CA


Day Two: Nurturing a Holistic Culture

7:15 AM - 8:15 AM Registration & Breakfast

8:15 AM - 8:20 AM Welcome Remarks

Zainab Hayat, Program Director, HR Retail 2018


Zainab Hayat

Program Director
HR Retail 2018

8:20 AM - 8:35 AM Chairperson’s Opening Address

8:35 AM - 9:00 AM Keynote: Leaders as Teachers: How to Involve Leaders in the Learning Agenda

Carolyn Fischer, VP, Global Talent Management, TJX Companies
TJX Companies actively involves leaders as part of their learning strategy from mentoring to teaching and coaching. Learn from TJX’s Carolyn Fischer about one of their high potential programs, Leaders Developing Leaders, which is targeted to assistant vice presidents with potential to become vice presidents. You will learn about:

  • Building an evidence based business case for the program
  • The highlights of the 12 month program
  • How and when they involve leaders
  • Lessons learned along the way


Carolyn Fischer

VP, Global Talent Management
TJX Companies

9:00 AM - 9:25 AM Keynote: Inclusion First: Developing a Compelling Diverse Employee Value Proposition

Susan Lee, VP, Head of People, Warby Parker
While there is a growing concern in HR leadership across retailers to focus on Diversity & Inclusion, at Warby Parker, Susan Lee is emphasizing an "inclusion first" philosophy to engage, retain, and attract diverse talent. Susan will share how her team is working to:

  • Translate D&I initiatives from corporate to the field
  • Listen to employees to drive changes for a more progressive business
  • Rethink recruitment for different talent pools


Susan Lee

VP, Head of People
Warby Parker

9:25 AM - 9:45 AM Keynote: Retail Reinvention: What the Evolving Retail Landscape Means for Hiring

Kevin Walker, Senior Director, Employer Insights, Indeed
Hiring for retail roles used to be easy. But in today's retail landscape, it can be much harder to find the right candidate for the job. Learn from Indeed's labor market experts how recent trends and shifts in the retail industry serve as an opportunity for retailers to effectively position themselves in front of top talent.


Kevin Walker

Senior Director, Employer Insights

9:45 AM - 10:35 AM Panel Interactive: Keeping Your Finger on the Pulse of Engagement: Embracing Employee Feedback

Aaron Belville, VP, HR, Dollar General Donna Heiden, Senior Director, HR Business Partner for Global Retail, Levi Strauss & Co.
As organizations invest more time and energy into rethinking employee engagement and rewards, it has become imperative to also keep track of constant employee feedback and incorporate them into people strategy, such as:

  • Effectively conducting more frequent surveys and collating data
  • Yielding robust feedback and incorporating them in employee initiatives
  • Communicating results and new initiatives to employees


Aaron Belville

Dollar General

Donna Heiden

Senior Director, HR Business Partner for Global Retail
Levi Strauss & Co.

10:35 AM - 11:15 AM Morning Refreshment Break

As customers become more brand and customer service conscientious and talent pools continue to remain competitive, what are organizations doing to:

  • Ensure they are attracting the right talent for their brand?
  • Assessing talent for competency and cultural fit?
  • Effectively onboarding new hires within company culture?


Patti Clauss

VP, Global Talent Acquisition
Williams Sonoma, Inc.

Myke Mansberger

VP, People

Tricia Mansfield

VP, Human Resources
Fresh Direct

Nathan Mondragon

Chief I/O Psychologist

11:35 AM - 11:55 AM Keynote: Hiring at Speed and Scale With A.I. & Machine Learning

Keith Ryu, CEO & Founder, Fountain
Beyond the hype and heightened media attention, many forward thinking companies are successfully leveraging A.I. and machine learning technology to give them an edge. We will be discussing key trends in the labor market in the age of on-demand jobs and high worker turnover, as well as ways that companies like Safeway and Deliveroo are using technology like automation to provide a personalized candidate experience at large scale. You’ll leave this session with a clear blueprint for how you can make high volume hiring easy and effective.


Keith Ryu

CEO & Founder

11:55 AM - 12:45 PM Town Hall: Airing Out Compliance Concerns

Stephanie Miller, Director, Employee Relations, U.S., Lowe's


Stephanie Miller

Director, Employee Relations, U.S.

12:45 PM - 1:45 PM Lunch

Track A: Data & Analytics

1:45 PM - 1:55 PM Track Chairperson’s Opening Address

Track A: Data & Analytics

1:55 PM - 2:15 PM Case Study Interactive: Mapping Moods: Know Your Engagement Data and Use it to Drive Performance

Robert Weber, VP, Human Resources, Sears
Robert Weber came to Sears as they were rebuilding their employee engagement team to collect employee engagement data and use it for retention and performance. Robert will share how Sears:

  • Changed the way they collect data
  • Map mood and store performance on a live system
  • Use the data practically to inform retention and performance management strategies


Robert Weber

VP, Human Resources

Track B: On the Field & In-Store

1:45 PM - 1:55 PM Track Chairperson’s Opening Address

Track B: On the Field & In-Store

1:55 PM - 2:15 PM Workshop: How to Help Your Store Managers Walk Away from Being a “Supreme Doer” to Becoming an Impactful Manager

Jennifer Sullivan, Manager, Human Resources, Retail Stores, West Coast, Kiehl’s Since 1851, L’Oreal LUXE USA
For Kiehl’s Since 1851 & L’Oreal’s Luxury Beauty Stores, Jennifer Sullivan spends a lot of time on empowering store managers to be proactive leaders by:

  • Developing their soft skills in managing store associates
  • Coaching by engagement and collaboration
  • Encouraging them to garner feedback from their teams

Jennifer will walk you through some exercises for you to try with your teams!


Jennifer Sullivan

Manager, Human Resources, Retail Stores, West Coast
Kiehl’s Since 1851, L’Oreal LUXE USA
By invitation boardroom sessions, 15 ppl max.

HR Innovator Network

1:45 PM - 2:15 PM Boardroom 4: Building Culture from the Ground Up

Jim Gorenc, VP, HR, Five Below


Jim Gorenc

Five Below

Track A: Data & Analytics

2:15 PM - 2:55 PM Workshop: It's Not You, It's the Marketplace: Understand Your Data to Win Talent Back

Do you really understand your staffing challenges? Use predictive analytics to understand:

  • Where you are investing your budget and where you need to spend
  • Pinpointing your competition in each market
  • Benchmark your loyal, best performing employees to hire future employees
  • Advertising for a healthy pipeline to attract the right talent in current workforce demographics

Track B: On the Field & In-Store

2:15 PM - 2:55 PM Workshop: Help Your Store Managers Win Talent

Your store managers hire the most customer facing talent and keep your field running smoothly. Is corporate doing enough to:

  • Prepare store managers to interview effectively?
  • Assist them in sourcing talent?
  • Train managers in spotting talent for your store culture?

By invitation boardroom sessions, 15 ppl max.

HR Innovator Network

2:15 PM - 2:55 PM Boardroom 5: Next Generation Workforce: Who is the Future Worker and What is Her Workspace?

Track A: Data & Analytics

2:55 PM - 3:35 PM Workshop: Data Driving at Scale

Johnny Sanchez, Head of Recruiting, Hot Topic
At Hot Topic, Johnny Sanchez has been building an approach for using data to drive strategy at scale:

  • Starting with the end in mind
  • Building a sound foundation for data analytics
  • Defining metrics for qualitative and quantitative analytics


Johnny Sanchez

Head of Recruiting
Hot Topic

Track B: On the Field & In-Store

2:55 PM - 3:35 PM Workshop: The “Take Ten” Practice & Perform Approach: From Classroom Training to Floor Sales

Barbara Busquet, Sr. Manager, Corporate & Retail Training Leader, Perry Ellis International Chris Lawler, Sr. Training & Development Specialist, Retail, Perry Ellis International
How do you introduce, scale, motivate, partner and “perform” the launching of a new sales training program for in-store associates in just one year? Join Perry Ellis International’s training leaders in a walkthrough of their new “training ambassador program”. During this workshop, they will share:

  • Classroom vs. Practice vs. real life
  • The importance of scaling throughout your training programs
  • How to get the retail sales team to start talking “training”
  • Why role play, role play and more role play is ever so important
  • Staying focused on motivation and consistency to scale and deploy a successful program


Barbara Busquet

Sr. Manager, Corporate & Retail Training Leader
Perry Ellis International

Chris Lawler

Sr. Training & Development Specialist, Retail
Perry Ellis International
By invitation boardroom sessions, 15 ppl max.

HR Innovator Network

2:55 PM - 3:35 PM Wine & Learn: Topics du Jour Freeflow Conversation

Close out the HR Innovator Network by picking your peers brains on topics we may not have covered - with a glass of wine in hand!

3:35 PM - 4:15 PM Afternoon Refreshment Break

As HR and training managers know, the best way to learn is working through challenges yourself. The Task Forces at HR Retail are hour long, goal oriented, facilitated working groups with an output of 3-5 actionable items to take back to the office. Limited Seating of 15: be sure to sign-up onsite.

1. Mentoring Military Interns to Full-Time Positions
Lindsay Grim, Manager, Talent Acquisition, West Coast, Best Buy

2. Union Avoidance Tactics to Use If Your Workforce Goes Third-Party
Stephanie Miller, Director, Employee Relations, Walgreens Co.

3. Prepping Refugees to Enter the Talent Pool
Brandy Lindsey, Director, Talent Acquisition, Supply Chain Network, Nordstrom

4. Helping Store Managers Win Talent
Donna Heiden, Senior Director, HR Business Partner for Global Retail, Levi Strauss & Co.


Lindsay Grim

Manager, Talent Acquisition, West Coast
Best Buy

Stephanie Miller

Director, Employee Relations, U.S.

Brandy Lindsey

Director, Talent Acquisition, Supply Chain Network

Donna Heiden

Senior Director, HR Business Partner for Global Retail
Levi Strauss & Co.

5:15 PM - 6:15 PM Sunset Serenade on the Terrace

Carry on your conversations from the conference rooms out to the terrace with a view of the sunset and some soft live music!