HR Retail 2018

April 10-April 12, 2018

Rancho Bernardo Inn, San Diego, CA


Day One: Transforming People Strategy

7:00 AM - 8:00 AM Registration & Breakfast

8:00 AM - 8:20 AM Welcome Remarks & Ice Breaker

Zainab Hayat, Program Director, HR Retail 2018


Zainab Hayat

Program Director
HR Retail 2018

8:20 AM - 8:35 AM Chairperson’s Opening Address

Mike Tippets, VP, Enterprise Marketing & Organizational Development, HUGHES


Mike Tippets

VP, Enterprise Marketing & Organizational Development
As news headlines sound the alarm around retail’s dynamic transformation, Blair Bennett and Cory Gundberg will walk us through Wal-Mart’s rise to this challenge and its implications on the company’s human capital strategy. They will share how the Walmart US eCommerce and WalmartLabs HR organization has:

  • Partnered with internal clients for cohesive leadership
  • Focused on being tech enabled and people powered for transformative work: online, in-store, and for digital experiences
  • Maintained company culture while aligning with the business’ transitioning priorities


Blair Bennett

Vice President, Talent Acquisition – Walmart eCommerce

Cory Gundberg

SVP, Business Engagement & Strategy
Walmart Labs
As organizations across industries rely more and more on HR for building company culture and filling complex gaps, innovative people strategists are helping lead successful transitions in today’s period of rapid change:

  • Emphasising HR’s role as strategic as opposed to transactional
  • Using data to rebuild and strategize to remain nimble
  • Prioritizing employee communication, engagement, and talent assessment to drive the company forward


Jami Delaney

VP, Talent Development

Chris Hogan

VP, Retail Solutions

Zuleika Sgro

VP, Retail
Saje Natural Wellness

Justin Taylor

SVP, Human Resources
Charming Charlie
As retailers of all sizes fight to maintain market share, several believe that better employee training and communication are critical components for success, especially when most employees are both deskless and widely distributed. In this session, JCPenney’s Director of Broadcast & Media Productions will share why JCP continues to make large investments in associate development and communication.
  • Understand how employee training and communication will help build engagement, culture, and loyalty
  • See how a well-trained store associate is more confident and helps create a better customer experience
  • Understand the value proposition for employee training and communication in a large, distributed environment.

Alan Langford

Director, Broadcast & Media Productions
JC Penney

Mike Tippets

VP, Enterprise Marketing & Organizational Development

10:00 AM - 10:40 AM Morning Refreshment Break

10:40 AM - 11:20 AM Workshop: Next Generation Performance Management from Corporate to Field

Rob Ollander-Krane, Director, Talent Planning & Performance, Gap Inc.
In recent years, many corporations have revamped their performance management processes with knowledge workers in their headquarters locations. Retailers have followed suit but have the additional task of applying the lessons learned in a headquarters environment to the task workers in their stores. Here how one company, Athleta, a part of Gap Inc., implemented their corporate level performance management process in their stores. In this workshop, Rob Ollander-Krane, Director of Talent Planning and Performance at Gap will walk through how Athleta:

  • Eliminated annual reviews and ratings
  • Eliminated pay-for-performance in merit
  • Built a quarterly spot bonus plan to recognize performance
  • Created a growth mindset learning culture


Rob Ollander-Krane

Director, Talent Planning & Performance
Gap Inc.

11:20 AM - 11:45 AM Keynote: Successful Retailing in a Time of Disruption

Scott LaFrenz, Market Director, CEB Talent Assessment
The last three years have brought extensive change to the retail industry with disruptive business models and online experiences taking the spotlight – and revenue – away from stores. However, even among web-savvy millennials, the in-store experience still counts with a large majority of consumers saying that a knowledgeable sales associate is the most important factor of the in-store shopping experience.

The best-performing retailers understand these changes and select the best talent to help them deliver the great in-store experience their shoppers expect.

During our session, we will discuss the critical priorities in retail hiring in 2018. We will present case studies of companies who are leveraging new technologies to effectively and efficiently hire the best candidates, while delivering an engaging candidate experience.


Scott LaFrenz

Market Director
CEB Talent Assessment
As national demographics and political sensibilities shift, is your leadership conscious of the power of a diverse talent pool?
  • Implementing metrics to measure targets and hold accountable
  • Acknowledging unconscious bias and intrinsically battling it in daily practice
  • Are your rewards, compensation, and employment brand inclusive?


Dwight Lavender

Head of Human Resources, West Area

Stacey Miller

Diversity & Inclusion Program Manager

Gaurav Valani

Head of Talent

12:35 PM - 1:35 PM Lunch

1:35 PM - 2:35 PM Collaborative Roundtables

Join 10-15 of your peers to share your challenges and brainstorm solutions in front of mind topics. Dedicate 30 minutes to one topic and then rotate to tackle another topic.
Evan Armstrong, VP Government Affairs, RILA Melissa Hassett, Vice President, ManpowerGroup Solutions Ashley Kaplan, Sr. Employment Law Attorney, HRdirect Matt Chapman, Director, Talent Solutions, CEB Talent Assessment
Join 10-15 of your peers to share your challenges and brainstorm solutions in front of mind topics. Dedicate 30 minutes to one topic and then rotate to tackle another topic.

1. Workforce Schedule Flexibility: Balancing Employee and Business Demands
Evan Armstrong, VP Government Affairs, RILA
Melissa Hassett, VP, Manpower Group Solutions

2. Labor Law Posting Requirements for Retail Employers
Ashley Kaplan, Sr. Employment Law Attorney, HRDirect

3. Shopping for Talent: New Precision for Retail Hiring
Matt Chapman, Director, Talent, CEB, now Gartner

4. Computing the Right Compensation and Rewards Programs

5. Workplace Flexibility for Work-life Balance Conscious Worker


Evan Armstrong

VP Government Affairs

Melissa Hassett

Vice President
ManpowerGroup Solutions

Ashley Kaplan

Sr. Employment Law Attorney

Matt Chapman

Director, Talent Solutions
CEB Talent Assessment

2:35 PM - 3:05 PM Guest Keynote: Driving Paid Leave Initiatives at Your Retailer

Angela Romei, Director, Paid Leave, Panorama
As family and workplace dynamics shift, paid leave is of rising interest to employees across the United States. At Panorama, Angela Romei speaks with companies about paid leave and how they can make the most of implementing it at their organizations. Angela will share her insights from ongoing cross-industry research on the challenges and victories in paid leave implementation – and what retailers in particular can do to get ahead of the curve.


Angela Romei

Director, Paid Leave

3:05 PM - 3:45 PM Afternoon Refreshment Break

Track A: Talent Acquisition

3:45 PM - 3:55 PM Track Chairperson’s Opening Address

Track A: Talent Acquisition

3:55 PM - 4:35 PM Workshop: Are You Using Your Marketing Voice?

Brynn Diaz, Manager, Talent Resource, North America, LUSH Fresh Handmade Cosmetics
Brynn Diaz works on conveying LUSH’s strong consumer brand and workplace culture to it’s employer brand, by:

  • Engaging your marketing team to help you in employment branding efforts
  • Maximizing careers site to capture candidate traffic
  • Maintaining third-party boards
  • Building a social content calendar


Brynn Diaz

Manager, Talent Resource, North America
LUSH Fresh Handmade Cosmetics

Track B: Learning & Development

3:45 PM - 3:55 PM Track Chairperson’s Opening Address

Track B: Learning & Development

3:55 PM - 4:35 PM Case Study Interactive: Shifting from Growth to Retention: Cost Neutral Internal Development Programs for Boosting Engagement

Alexis Warren, Director, People, Stores, Charlotte Russe
Like many retailers, Charlotte Russe has experienced a stall in openings, leaving more ready now talent than positions to fill. Employees’ need for growth and development however, remains as potent as ever. Alexis Warren will walk you through her team’s For YOUR Development program that:
  • Brings together Subject Matter Experts and HR Business Partners
  • Engages different levels across the program within the organization
  • Saves costs by retaining engaged employees and maintaining a ready now bench for unexpected openings


Alexis Warren

Director, People, Stores
Charlotte Russe
By invitation boardroom sessions, 15 ppl max.

HR Innovator Network

3:45 PM - 4:35 PM Boardroom 1: How Do We Develop Leaders to Deliver a Holistic Customer Experience Across All Products & Programs?

As retailers hear everyday (and we’ll hear throughout the conference!), consumers have become incredibly conscious of brand and customer experiences. But are your leaders and mid-level management across the organization prepared for today’s demanding and acutely aware consumer base?

Track A: Talent Acquisition

4:35 PM - 5:15 PM Workshop: Overcoming High-Volume Hiring Challenges

Adam Godson, Vice President, Technology Solutions, Cielo
  • How to make your application easy, fast and a great experience
  • How to empower hiring managers to make consistent hiring decisions to improve quality
  • How to integrate recruitment marketing to increase your candidate quantity


Adam Godson

Vice President, Technology Solutions

Track B: Learning & Development

4:35 PM - 5:15 PM Workshop: Learning on the Go: Ondemand Learning for the Modern Worker

By invitation boardroom sessions, 15 ppl max.

HR Innovator Network

4:35 PM - 5:15 PM Boardroom 2: National vs. Local Compensation Strategy & Your Talent Pipeline

Track A: Talent Acquisition

5:15 PM - 5:55 PM Case Study Interactive: Diversify Talent Pipelines

Stacey Miller, Diversity & Inclusion Program Manager, Giant/Martin’s
As Ahold Delhaize and its brands focus on ensuring a diverse talent pipeline in brand locations, aligning to their respective consumer bases, at Giant/Martin’s Stacey Miller is thinking through:
  • Building an inclusive and compelling rewards strategy
  • Marketing to high quality, diverse culturally fit candidates
  • Identifying new partnerships and talent pools


Stacey Miller

Diversity & Inclusion Program Manager

Track B: Learning & Development

5:15 PM - 5:55 PM Workshop: Bulletproof Succession Planning for Future Leadership

  • Using data to identify & plan for mission critical gaps
  • Identifying criteria to assess potential candidates and measure readiness
  • Possible ways to keep solutions low-burden and encourage organizational managers to adopt your succession plan

By invitation boardroom sessions, 15 ppl max.

HR Innovator Network

5:15 PM - 5:55 PM Boardroom 3: What are the Organizational Structural Implications of Enabling a Unified Brand, Consumer, and Employee Experience?

  • Have you partnered with your Marketing colleagues for your employer branding?
  • Are all business unites within the organization adopting and familiar with today’s consumer and candidate facing technology?

5:55 PM - 6:55 PM #TBT: 90s Throwback Tuesday in the HR Hub

Celebrate making through an action packed first day and continue making new friends with some throwback tunes and games from the decade that brought us Valley Girl slang, countless boy bands, and Nintendo 64.